In rare situations, a completed session may need a small correction after it has been finalized. Session reopening is an exception process and should be done only when absolutely necessary. This feature exists to correct minor administrative errors and is not intended to replace proper document review before completing a notarization. BlueNotary support can reopen a completed session, allowing the notary to make minor adjustments and regenerate the final documents.

A completed session can only be reopened within 48 hours (2 days) of its completion. Once this time period has passed, the session can no longer be reopened. If additional changes are required after the 48-hour window, a new notarization session may be necessary, depending on the nature of the correction.

Why to Reopen Session

The requested change must be a minor correction only. Examples may include:

• Typographical errors
• Formatting issues
• Minor document preparation mistakes that do not affect the substance of the transaction

How to Reopen a Session

1. Go the the session summary page of the session to be reopened
2. Click Reopen of Adjustments
3. Click the checkbox and write the reason of reopening the session clearly in the Remarks box. Click Reopen.

What Happens When a Session Is Reopened

Once the session is reopened:

1. The session returns to an unsigned/reopened state.
2. The notary completes the session again without requiring the signer to rejoin for approved minor corrections. Make sure the signer joins in case of any major adjustments.
3. Once done. Click "Complete Session" Button, newly generated documents become the final signed version associated with the session.

Updated on: 11/09/2026