In rare situations, a completed session may need a small correction after it has been finalized. Session reopening is an exception process and should be requested only when absolutely necessary. This feature exists to correct minor administrative errors and is not intended to replace proper document review before completing a notarization. BlueNotary support can reopen a completed session, allowing the notary to make minor adjustments and regenerate the final documents.

Before Requesting to a Reopen Session

The requested change must be a minor correction only. Examples may include:

• Typographical errors
• Formatting issues
• Minor document preparation mistakes that do not affect the substance of the transaction

Support reserves the right to deny any reopening request that exceeds the scope of a minor correction.

Reopening Requests Will Not Be Approved For

The session reopening feature must never be used to:

• Change the substance of a signed document
• Add, remove, or modify contractual terms
• Alter signer intent in any way
• Replace documents with materially different versions
• Correct errors that require signer review or approval
• Avoid conducting a new notarization session when one is required

If there is any question as to whether a change is material, a new notarization session should be completed.

What Happens When a Session Is Reopened

Once support reopens the session:

1. The session returns to an unsigned/reopened state.
2. The notary completes the session again without requiring the signer to rejoin for approved minor corrections.
3. Newly generated documents become the final signed version associated with the session.

Important Notice

Repeated or inappropriate requests to reopen completed sessions may result in future requests being denied. Notaries are expected to thoroughly review all documents before completing a notarization. This feature is provided solely for the correction of minor administrative errors and should be used sparingly.

Updated on: 05/06/2026