Two-Factor Authentication (2FA)

Available on:

Notary plans: Notary Basic, Notary Pro, Notary Pro Annual, Notary Pro 3Y, Business Team Notary
Business plans: Business Basic, Business Pro, Business Pro Annual

Not available on: the Customer plan (Individual signers and witnesses).
Illinois notaries must always have 2FA on.

Two-factor authentication adds a second step to your login. After you enter your password, BlueNotary asks for a one-time code that only you can get. Even if someone learns your password, they can't get into your account without that code.

BlueNotary supports two methods:

Method	How it works	Best for
Email	We email you a 6-digit code each time you log in.	Quick setup, nothing to install.
Authenticator App	An app on your phone (Google Authenticator, Authy, or any TOTP app) shows a 6-digit code that refreshes every 30 seconds.	Stronger protection, and it works without email access.

What is Two-Factor Authentication (2FA)?

Two-Factor Authentication adds an extra layer of security to your login by requiring a second verification step after entering your password. This helps protect your account even if your password is compromised at any point.

Never share your codes with anyone, including BlueNotary staff.

Available 2FA Methods:

You can choose one of the following authentication methods:

1/ Email-based OTP

A one-time verification code is sent to your registered email address every time you log in.

2/ Authenticator App-based

Use an authenticator app such as Google Authenticator or Authy to generate a secure time-based login code on your phone.

How to Configure 2FA

Set Up Email-based OTP

Go to Account Settings. Navigate to the Security section
Turn on the toggle for the Email as your 2FA method.

Your account is secured now. From your next login onward, a one-time verification code will be sent to your registered email.

Set Up Authenticator App-based

Go to Account Settings. Navigate to the Security section
Turn on the toggle for the Authenticator App.
Open your preferred authenticator app, such as Google Authenticator.
Scan the QR code or manually enter the setup key shown on screen.
Enter the generated verification code from the app.
Save your recovery codes (Copy All or Download), tick the confirmation box, and finish.
Your account will now require a time-based verification code from your authenticator app each time you log in.

Recovery codes are shown only once, and each works one time. Store them somewhere safe, away from your phone. Without the recovery code, you will not be able to access your account.

Do not lose them.

Note: Only one 2FA method can be active at a time. If you switch methods, the previously enabled option will be replaced automatically.

Log in with 2FA

Enter your email and password, then enter the 6-digit code from your email or authenticator app.
Lost your phone? Click Use a recovery code and enter one of your saved codes. Afterward, set up your authenticator app again in Settings.

Get new recovery codes

Go to Settings > Authentication.
Click Regenerate on the Recovery Codes row.
Enter the current code from your authenticator app.
Copy or download the new codes.

Your old codes stop working immediately.

Change or turn off 2FA

Switch to Email: turn on Email, then confirm with a code from your authenticator app.
Turn off Authenticator App: turn off the toggle, then confirm with an app code or recovery code.
Turn off Email: turn off the toggle.

Illinois notaries can't turn off their only method. Enable the other one first.

Troubleshooting

Code rejected: make sure your phone's clock is set to automatic, then try the next code.
"Too many failed attempts": after 5 wrong codes, 2FA locks for 15 minutes. Wait and try again.
No email code: check spam, then click Resend OTP.
Lost phone and recovery codes: contact BlueNotary support from your account email.

Need Help?

If you’re having trouble setting up 2FA or accessing the Security section, please contact our support team for assistance.

Updated on: 05/11/2026

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