We've redesigned how Open Call notifications work, introduced browser push notifications as the primary alert channel, and added a brand-new Notification Health Check so you can verify everything is working in just a few seconds.

Smarter Open Call Notifications

Previously, every new Open Call could generate multiple notifications at the same time. For example, when a new witness Open Call became available, you might receive:

• A dashboard notification
• An email notification
• Browser notifications (if enabled)

While this guaranteed you wouldn't miss a session, it also meant many notaries received emails for sessions they had already seen on the dashboard. That created unnecessary inbox clutter.

What's changed?

Open Call alerts now follow a smarter notification flow. Instead of immediately sending both dashboard notifications and emails, BlueNotary now:

1. Delivers the notification to your Dashboard first.
2. Sends an email only if it's actually needed.

This means if you're already active inside BlueNotary and you've seen the new Open Call, there's no reason to send another email for the exact same event. The result is fewer emails. less notification fatigue, same Open Call coverage and faster notifications where you're already working. Your inbox stays cleaner while you continue receiving every Open Call opportunity.

Browser Notifications Become More Important

Since dashboard notifications are now the first place Open Calls appear, browser notifications play a much larger role in helping you notice new requests immediately.
Browser notifications allow us to notify you even if:

• You're working in another browser tab
• BlueNotary App tab isn't the active tab
• You're browsing another website

Instead of relying on email, you'll receive an instant browser alert the moment a new Open Call becomes available. To make this experience reliable, we've added a new diagnostic tool.

Where to Find It

Navigate to: Settings > Open Calls Section. From there you can:

• Enable Browser Notifications
• Enable Email Notifications
• Enable Sound Alerts
• Open the Browser Notification Troubleshooter
• Run a Notification Health Check
• Send a Test Notification

Everything you need to manage Open Call alerts is now available in one place. Make sure all toggles are on for open call notifications.

New Notification Health Check

Inside Settings > Open Calls, you'll now find a new Notification Health Check.
This tool automatically verifies every requirement needed for browser notifications to work correctly. Instead of guessing why notifications aren't arriving, BlueNotary can now tell you exactly what's working and what isn't.

Click on Troubleshoot browser notifications for a detailed analysis. The health check verifies things like:

• Browser notification support
• Browser notification permission
• Browser notifications enabled on your account
• Browser subscription status
• Whether your browser is linked to your BlueNotary account

When everything is configured correctly, you'll immediately see a successful status indicating your browser is ready to receive Open Call alerts.

Test Your Notifications

The new Send Test Notification button lets you instantly verify your setup. With one click, BlueNotary sends a notification directly to your browser so you can confirm everything is functioning as expected.

This makes it much easier to troubleshoot before an important Open Call arrives.

Full Browser Notification Troubleshooter

For users who need more detailed diagnostics, we've also introduced a dedicated Browser Notification Troubleshooter. The troubleshooter performs a much deeper inspection of your browser configuration.

It checks everything required to be checked. Each check is displayed individually with a clear pass or fail status, making it easy to identify exactly where a problem exists. If everything is configured correctly, you'll see a confirmation that your browser is fully ready to receive notifications.

If something isn't working, the troubleshooter explains what failed and provides clear guidance on how to resolve it.

Troubleshooting Tools

The Browser Notification Troubleshooter also includes several helpful actions:

• Run Checks - Refresh all notification diagnostics.
• Enable & Re-link Push - Register or reconnect browser notifications.
• Send Test Notification - Verify notifications immediately.
• Copy Report - Generate a diagnostic report that can be shared with BlueNotary Support if additional assistance is needed.

This makes diagnosing notification issues much faster for both users and our support team.

A Better Notification Experience

This update is all about reducing noise without reducing awareness. By prioritizing dashboard and browser notifications, BlueNotary can notify you faster while eliminating unnecessary duplicate emails. Combined with the new Notification Health Check and Browser Notification Troubleshooter, it's now easier than ever to confirm that your notifications are working before the next Open Call arrives.

Updated on: 29/07/2026