Articles on: General App Help

How to take a screenshot or record your screen for better support

If you're running into an issue on BlueNotary, sharing a screenshot or screen recording can help our support team identify and resolve the problem much faster.


Taking a Screenshot

Most devices already include built-in screenshot tools, so no extra software is needed.

Windows

Capture the Entire Screen

  • Press PrtScn
  • The screenshot is copied to your clipboard
  • Paste it into an email or chat using Ctrl + V


Automatically Save Screenshot

  • Press Windows + PrtScn
  • The image will be saved in:

Pictures > Screenshots


macOS

Capture the Entire Screen

  • Press Command + Shift + 3


Open Screenshot Toolbar

  • Press Command + Shift + 5
  • This allows screenshots and screen recordings

Screenshots are usually saved to your desktop automatically.


iPhone / iPad

Devices with Face ID

  • Press the Side Button + Volume Up together


Devices with Home Button

  • Press the Home Button + Power Button together

The screenshot will appear in the Photos app.


Android

The method may vary slightly by device manufacturer.

Most Android devices use:

  • Power + Volume Down

The screenshot is typically saved in your Photos or Gallery app.



Recording Your Screen

For the fastest support experience, please use the BlueNotary screen recording tool.


Steps to Record Your Screen

  1. Ensure you're logged in to the BlueNotary account where you're facing the challenge.
  2. Open the recording link below in a new tab:

Start Screen Recording

  1. You may be required to provide additional permission in your operating system's settings (macOS / Windows / Android / iOS). Follow the instructions.
  2. You'll be prompted to choose whether to:
    • Share your screen with a voice-over to explain the situation, or
    • Share your screen only, without audio
  1. After making your selection, start the recording.
  2. Once screen sharing begins, return to your main BlueNotary dashboard in your original tab.
  3. Recreate the issue you're experiencing. The recording will automatically capture the process.
  4. Once completed, let the support team know you have recorded the issue.



Tips for Better Support

  • Try to capture the full browser window when possible
  • Include any error messages shown on screen
  • Recreate the issue from the beginning
  • Avoid sharing sensitive personal information during the recording

This helps the support team diagnose and resolve issues more efficiently.

Updated on: 18/05/2026

Was this article helpful?

Share your feedback

Cancel

Thank you!