> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.bluenotary.us/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Verify a New Device To Sign In

To help keep your BlueNotary account secure, every sign-in attempt from a new or unrecognized device requires device approval.
When a new device is detected, you'll receive an email asking you to verify that the sign-in attempt is yours. Once the device is approved, you can complete the sign-in process.
# How It Works

1. **Step 1: Sign In to Your Account -** Enter your email address and password on the BlueNotary sign-in page as you normally would. 
![](https://storage.crisp.chat/users/helpdesk/website/-/a/d/6/f/ad6f70f312c99800/image_1ak2kh4.png)
2. **Step 2: New Device Detected :** If you're signing in from a device that hasn't been used before, BlueNotary will detect it as a new device. Instead of signing you in immediately, you'll see a message letting you know that a new device has been detected. The screen will ask you to check your email for a device approval request.
![](https://storage.crisp.chat/users/helpdesk/website/-/a/d/6/f/ad6f70f312c99800/image_1c8o2cp.png)

3. **Step 3: Check Your Email :**
* Open the inbox for the email address associated with your BlueNotary account.
* You'll receive an email notifying you about the new device and asking you to approve it.
* If you don't see the email, check your Spam or Junk folder.
![](https://storage.crisp.chat/users/helpdesk/website/-/a/d/6/f/ad6f70f312c99800/image_imf9yq.png)

4. **Step 4: Approve the Device**
When you click the **Approve Device** button. A confirmation page will open in your browser, letting you know that your device has been successfully approved.      
![](https://storage.crisp.chat/users/helpdesk/website/-/a/d/6/f/ad6f70f312c99800/image_1j82rhc.png)
5. **Step 5: Return to the Sign-In Page/Tab:** Go back to the BlueNotary sign-in page. Your device is now trusted, and you will be signed in into the tab.       ![](https://storage.crisp.chat/users/helpdesk/website/-/a/d/6/f/ad6f70f312c99800/image_d9e4o6.png)


## Why This Feature Exists
The Approved Devices feature adds an extra layer of security to your account by:
* Preventing unauthorized access from unfamiliar devices.
* Alerting you whenever a new device attempts to sign in.
* Ensuring that only you can authorize new devices to access your account.

## Frequently Asked Questions
### I didn't receive the approval email.
If you don't receive the email within a few minutes:
* Check your Spam or Junk folder.
* Verify that you're checking the correct email account.
* Wait a few minutes and try signing in again if necessary.
* If you still don't receive it, contact support.
### What if I didn't attempt to sign in?
If you receive a device approval email for a sign-in you don't recognize, do **not** approve the device. This could indicate that someone else is attempting to access your account.