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> Use this file to discover available pages before exploring further.
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# Verification Code Not Working? Try These Steps

If your verification code is arriving expired or you are unable to log in successfully, please try the following troubleshooting steps.

## Common Causes
Verification codes sent through email may occasionally expire due to:
* Email delivery delays
* Multiple OTP requests in a short period
* Using an older code instead of the latest one

# Recommended Solution: Use an Authenticator App
For a faster and more reliable login experience, we strongly recommend using an Authenticator App instead of email-based verification codes.
Authenticator apps generate secure verification codes instantly on your device and help avoid:
* expired email OTPs
* delayed email delivery
* inbox synchronization issues
Popular authenticator apps include:
* Google Authenticator - [Android](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2) | [IOS](https://apps.apple.com/us/app/google-authenticator/id388497605)
* Microsoft Authenticator - [Android](https://play.google.com/store/apps/details?id=com.azure.authenticator) | [IOS](https://apps.apple.com/us/app/microsoft-authenticator/id983156458)

Check here on[ how to set up your Authenticator App to enable 2FA ](https://help.bluenotary.us/en/article/how-to-enable-two-factor-authentication-for-your-profile-1a09ict/?bust=1778255993863#3-set-up-authenticator-app-based)

# Troubleshooting Steps for Email OTP Issues
If you still prefer using email verification codes, please try the following:
## 1. Use Only the Latest Code
Every new OTP request invalidates the previous code. Always use the most recently received verification code.

## 2. Delete Older OTP Emails
Having multiple OTP emails can cause confusion. Delete older verification emails before requesting a new one.

## 3. Open Login in a New Tab
Close existing login tabs/windows and retry in a fresh browser tab.

## 4. Perform a Hard Refresh
Refresh the page completely before requesting another code.

## 5. Check Spam/Junk Folder
Sometimes OTP emails may be delayed or filtered into spam folders.

# Still Having Issues?
If the problem continues after trying the steps above, please contact support