> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.bluenotary.us/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# In Session Chat Feature: Notary and Signer

While you're working a session in BlueNotary, you have two different ways to message the signer — a real-time **Session Chat** and a **Group Chat**. Here's when to use each.

## 1. Session Chat (in-session messaging)
This is the built-in chat panel available while you're inside an active session.
**How to access it:**
1. Open the session.
2. Look for the chat bubble icon in the left-hand toolbar.
3. Click it to open the **Chat** panel.
**What you can do here:**
* Send real-time text messages to session participants.
* Share files or images using the paperclip and image icons.
* Use the **"Send email to session participants"** banner at the top of the panel if you need to loop someone in by email instead of (or in addition to) chat.
**Best for:** Quick, real-time back-and-forth with the signer *during* the session — clarifying an ID issue, confirming a document, or answering a question on the spot.
![](https://storage.crisp.chat/users/helpdesk/website/-/a/d/6/f/ad6f70f312c99800/captura-de-pantalla-2026-08-26_1htujoh.png)


## 2. Start Group Chat (from the session summary page)
This option lives outside the live session view, on the session's **Summary** tab.
**How to access it:**
1. Go to the session's **Summary** page in your Journal (or My documents section)
2. Find the **Quick Actions** panel on the right side.
3. Click **Start Group Chat**.
**Best for:** Starting or returning to a conversation with all session participants (signer, notary, and anyone else attached to the session) — useful before the session begins, after it ends, or any time you're not actively inside the live session screen.
![](https://storage.crisp.chat/users/helpdesk/website/-/a/d/6/f/ad6f70f312c99800/image-1_1karo8p.png)