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# How to Turn Off Your VPN or Private Relay

If BlueNotary can’t verify your connection, a VPN, proxy, or Private Relay may be interfering with the connection check. Follow the steps below for your device, then return to BlueNotary and select **Recheck connection**.

# Choose your device:
1. [Windows](#2-windows-turn-off-a-vpn)
2. [Mac](#2-mac-turn-off-a-vpn)
3. [iPad](#2-ipad)

## Windows - Turn off a VPN
1. Open Settings.
2. Select Network & Internet → VPN.
3. Find your active VPN connection and select Disconnect.
If you use a separate VPN app, such as NordVPN, ExpressVPN, or another VPN service, open the app and disconnect the VPN.

### Turn off a proxy
1. Open Settings → Network & Internet → Proxy.
2. Turn off Use a proxy server if it is enabled.
Return to BlueNotary and select Recheck connection.

## Mac - Turn off a VPN
1. Open System Settings.
2. Select VPN.
3. Find your active VPN and switch it Off or select Disconnect.
If you use a separate VPN app, open the app and disconnect the VPN there as well.

### Turn off Private Relay
1. Open System Settings.
2. Select your name → iCloud.
3. Select Private Relay.
4. Turn Private Relay off.
Return to BlueNotary and select Recheck connection.

## iPad - Turn off a VPN
1. Open Settings.
2. Select General → VPN & Device Management.
3. Select VPN.
4. Turn the VPN Off.
If your VPN is managed through a separate app, open that app and disconnect the VPN.

### Turn off Private Relay
1. Open Settings.
2. Tap your name → iCloud.
3. Tap Private Relay.
4. Turn Private Relay off.
Return to BlueNotary and select Recheck connection.

## Still can't connect?
Some office, school, or public networks use a proxy or network configuration that you may not be able to turn off. Try connecting through a different network. **Your phone's hotspot is usually the quickest option.** If you're still blocked, select **Get help** and our team can help you troubleshoot the connection.