> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.bluenotary.us/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to take a screenshot or record your screen for better support

If you're running into an issue on [BlueNotary](https://bluenotary.us?utm_source=chatgpt.com), sharing a screenshot or screen recording can help our support team identify and resolve the problem much faster.

# Taking a Screenshot
Most devices already include built-in screenshot tools, so no extra software is needed.
## Windows
**Capture the Entire Screen**
* Press `PrtScn`
* The screenshot is copied to your clipboard
* Paste it into an email or chat using `Ctrl + V`

**Automatically Save Screenshot**
* Press `Windows + PrtScn`
* The image will be saved in:
`Pictures > Screenshots`

## macOS
**Capture the Entire Screen**
* Press `Command + Shift + 3`

**Open Screenshot Toolbar**
* Press `Command + Shift + 5`
* This allows screenshots and screen recordings
Screenshots are usually saved to your desktop automatically.

## iPhone / iPad
**Devices with Face ID**
* Press the `Side Button + Volume Up` together

**Devices with Home Button**
* Press the `Home Button + Power Button` together
The screenshot will appear in the Photos app.

## Android
The method may vary slightly by device manufacturer.
Most Android devices use:
* `Power + Volume Down`
The screenshot is typically saved in your Photos or Gallery app.

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# Recording Your Screen
For the fastest support experience, please use the BlueNotary screen recording tool.

### Steps to Record Your Screen
1. Ensure you're logged in to the BlueNotary account where you're facing the challenge.
2. Open the recording link below in a new tab:
           [Start Screen Recording](https://bluenotary.us/s/record)
3. You may be required to provide additional permission in your operating system's settings (macOS / Windows / Android / iOS). Follow the instructions.
4. You'll be prompted to choose whether to:
    * Share your screen with a voice-over to explain the situation, or
    * Share your screen only, without audio
5. After making your selection, start the recording.
6. Once screen sharing begins, return to your main BlueNotary dashboard in your original tab.
7. Recreate the issue you're experiencing. The recording will automatically capture the process.
8. Once completed, let the support team know you have recorded the issue.

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# Tips for Better Support
* Try to capture the full browser window when possible
* Include any error messages shown on screen
* Recreate the issue from the beginning
* Avoid sharing sensitive personal information during the recording
This helps the support team diagnose and resolve issues more efficiently.