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# How to Enable Two-Factor Authentication for your Profile

Learn how to secure your account using the new **Security** section in **Account Settings**. 

This guide walks you through enabling **Email OTP** or **Authenticator App–based 2FA**, updating your password, and choosing the best login protection method for your account.

We’ve introduced a dedicated **Security** section in **Account Settings** to give you more control over how your account is protected.
![](https://storage.crisp.chat/users/helpdesk/website/-/a/d/6/f/ad6f70f312c99800/image_1p22ih1.png)

# What is Two-Factor Authentication (2FA)?
Two-Factor Authentication adds an extra layer of security to your login by requiring a **second verification step** after entering your password. This helps protect your account even if your password is compromised at any point.

### Available 2FA Methods:
You can choose **one** of the following authentication methods:
### [**1/ Email-based OTP**](#3-set-up-email-based-otp)
A one-time verification code is sent to your **registered email address** every time you log in.
### [**2/ Authenticator App-based**](#3-set-up-authenticator-app-based)
Use an authenticator app such as **Google Authenticator** or **Authy** to generate a secure time-based login code on your phone.

# How to Configure 2FA

### **__Set Up Email-based OTP__**

1. Go to **Account Settings**. Navigate to the **Security** section ![](https://storage.crisp.chat/users/helpdesk/website/-/a/d/6/f/ad6f70f312c99800/image_ea4zvh.png)
2. Turn on the toggle for the **Email** as your 2FA method.    ![](https://storage.crisp.chat/users/helpdesk/website/-/a/d/6/f/ad6f70f312c99800/image_ko4d4w.png)
||| Your account is secured now. From your next login onward, a one-time verification code will be sent to your registered email.

### __Set Up Authenticator App-based__

1. Go to **Account Settings**. Navigate to the **Security** section ![](https://storage.crisp.chat/users/helpdesk/website/-/a/d/6/f/ad6f70f312c99800/image_gu9coy.png)
2. Turn on the toggle for the **Authenticator App**.
3. Open your preferred authenticator app, such as **Google Authenticator**.
4. Scan the QR code or manually enter the setup key shown on screen. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/d/6/f/ad6f70f312c99800/image_1uocvm0.png)
5. Enter the generated verification code from the app.   ![](https://storage.crisp.chat/users/helpdesk/website/-/a/d/6/f/ad6f70f312c99800/image_1x5eocd.png)
6. You're Done!

||| Your account will now require a time-based verification code from your authenticator app each time you log in.

| Important Note: Only one 2FA method can be active at a time. If you switch methods, the previously enabled option will be replaced automatically.
## You’re All Set
Your two-factor authentication is now successfully enabled. From your next login onward, your selected verification method will be required to keep your account secure.

## Need Help?
If you’re having trouble setting up 2FA or accessing the Security section, please contact our support team for assistance.