> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.bluenotary.us/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Customize Call Script with the Script Editor (Pro)

Personalize your live notarization workflow with **Customizable Live-Notarization Script.**

Whether you're an **individual Pro notary** or managing a **Business team**, BlueNotary allows you to customize the script used during live sessions so notaries can stay consistent, compliant, and confident.

The customized script appears directly inside the **Call Script tab during PDF sessions**, making it easy to guide signers without leaving the session.

Edit Notarization Script as:
1. [Notary Pro User](#2-for-pro-users)
2. [Business Team Admin](#2-for-business-admins)

## For Pro Users

###### Where to Find it? Go to: **Manage → Pro Features → Call Script**

![](https://storage.crisp.chat/users/helpdesk/website/-/a/d/6/f/ad6f70f312c99800/image_nqfw5q.png)
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## For Business Admins
Business account admins can create and manage a **standardized call script for their team’s notaries**.

###### Where to Find it? Go to: **Settings → Call Script Settings**


![](https://storage.crisp.chat/users/helpdesk/website/-/a/d/6/f/ad6f70f312c99800/image_u7cnht.png)
This is especially useful for:
* Standardizing signer communication across the team
* Reducing process variation between notaries
* Training new notaries with a guided call flow
* Reinforcing company SOPs and quality standards

---
## What You Can Customize?
The Script Editor gives you full control over your call flow.

### Edit Existing Lines & Section Titles
![](https://storage.crisp.chat/users/helpdesk/website/-/a/d/6/f/ad6f70f312c99800/image_1dyinfy.png) Update or delete any script line to better match how you prefer to guide signers through the session. Examples:
* Adjust your welcome message [ Your Name and State]
* Simplify completion instructions

### Add New Lines
![](https://storage.crisp.chat/users/helpdesk/website/-/a/d/6/f/ad6f70f312c99800/image_xcwf84.png)
Need extra prompts or reminders? You can insert new lines within any section to make the script more complete and personalized.

### Add New Sections
![](https://storage.crisp.chat/users/helpdesk/website/-/a/d/6/f/ad6f70f312c99800/image_1o2ow0p.png)

Create entirely new collapsible sections for custom workflows. For example:
* Identity Verification
* Witness Instructions
* State-specific disclosures
* Special signer notes

### Remove Sections
![](https://storage.crisp.chat/users/helpdesk/website/-/a/d/6/f/ad6f70f312c99800/image_1qfkx25.png)
Delete sections that are not relevant to your notarization process. This helps keep your live script clean and distraction-free. 

| Don't Forget to Click "Save Call Script" button after you are done editing. 

## Reset to Default Anytime
![](https://storage.crisp.chat/users/helpdesk/website/-/a/d/6/f/ad6f70f312c99800/image_1g5zwuq.png)
If you ever want to start fresh, simply select **Reset to Default**. This restores the original BlueNotary-provided call script, including all default sections and wording.
---

## Why Use the Script Editor?
The Script Editor helps Pro notaries:
* Stay consistent across sessions
* Personalize signer communication
* Reduce missed steps
* Improve confidence during live calls
* Maintain a structured and compliant flow
Because the script is available **right inside the live session sidebar**, notaries can stay focused without switching tabs.

|| Have better readability during live sessions? You can also [adjust the script font size during a session](https://help.bluenotary.us/en/article/adjust-script-font-size-during-a-session-1nctnix/) for improved visibility.